Return & Refund

At Amalzircons, we want you to be completely satisfied with your purchase. If you are not happy with your jewelry, please review our return and refund policy below.

1. Return Window

  • We offer a 24-hour return window from the moment your order is delivered.
  • If you wish to return an item, you must notify us within 24 hours of receiving your order.
  • To request a return, please contact our customer service team at [Insert Email Address] with your order details.

2. Non-Returnable Items

  • Sale Items: Products purchased on sale or with any discount are non-returnable and cannot be refunded or exchanged.
  • Customized and Personalized Jewelry: Items that have been specially made or customized for you are non-returnable.
  • Exchanged Items: If we arrange for a different product to be sent as an exchange, that product will also be non-returnable.

3. Conditions for Returns

To be eligible for a return, the item must be:

  • Unworn and in the same condition as received.
  • In its original packaging.
  • Free of any damage, wear, or alterations.

If the item does not meet these criteria, we reserve the right to refuse the return.

4. Return Process

To initiate a return:

  • Contact our customer service team within 24 hours of receiving your order.
  • Provide your order number, a description of the issue, and the product you wish to return.
  • We will send you detailed instructions on how to return the item.

Return Shipping:

  • Customers are responsible for the return shipping costs unless the item is defective or damaged.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost during the return shipment.

5. Refunds

  • Refund Eligibility: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Refund Processing: If approved, a refund will be processed to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Exchanges

  • If you would like to exchange an item for a different product, we will assist in arranging the exchange.
  • The exchanged item is non-returnable once it has been delivered to you.
  • The customer will be responsible for any difference in price between the returned item and the new item.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 24 hours of delivery. We will arrange for a return, replacement, or refund depending on the issue.

8. Contact Us

For any questions or to initiate a return or exchange, please contact us at:

Amalzircons
Email: care@amalzircons.in
Phone: [Insert Phone Number]